Softinos are like walking on a cloud with superior comfort and legendary softness - try a pair now and get your happy feet on

Softinos are like walking on a cloud with superior comfort and legendary softness - try a pair now and get your happy feet on

Refund and Returns Policy

Returns and hassle free exchanges we can do!

Shoes are tricky to buy since sixing can bso so varied. So if they don't fit or you simply don't like them, just send them back.

There's no drama at all if you find that:

  • the colour isn't right, we do try but getting the same colours in our photos can be hard
  • the style isn’t as you imagined
  • the heel is too high and you may break an ankle
  • they simply don't fit or.....
  • perhaps you had one too many wines and were on a shoe high

You can always send it back and we will swap it or refund you no problem!! Just get in touch within 7 days and make sure they are still brand new/unworn. 

However we do ask that you carefully consult the sizing guides provided. If you have any queries about trying to figure out your size please contact us. 

We will happily accept returns of shoes and items that do not fit correctly or that are faulty and swap them for the right size or another product if available.

RETURNS MUST BE SENT BACK TO US WITHIN 7 DAYS UPON RECEIPT OF DELIVERY. 

How to return or exchange your purchase

1)  Before returning an item please email us (hello@allaboutme.net.au) explaining what you are returning and why.

2) Please send your return back to us within 7 days of receiving it.

3) Pay to send your package via Australia Post Tracking Service methods only, with the following included:  

a) a clean item in perfect condition with original tags if any still attached and in the original packaging that the item arrived in.

b) send it promptly so that All About Me receives it within 7 days of your email to us

Please note:  
- All About Me is not responsible for the payment of the return shipping. However, if you are exchanging an item for another one, the new item will be shipped back to you for free. 

- Further, free shipping back to you on an exchange item is only valid for the first exchange, any future swaps on the same original purchase will be solely the customers responsibility in full, you pay all forms of shipping. 

- Until an item is received back at All About Me, it is your responsibility, lost packages are a drama, so please ensure you return with an Australia Post Tracking Article ID Number. 

No fuss refunds

If the item doesn’t fit and you would prefer a refund we will reimburse your credit card, or your bank account via direct deposit or Pay Pal where you can withdraw the funds. However shipping costs will not be refunded. 

Warranties
If an item you purchased from us is faulty because of manufacturing faults, we will try our hardest to replace it or fix it. 
If in the case we have no more stock of the item or we can't repair the fault we will arrange a store credit or refund.

We will not replace items that have been damaged because of wear and tear. When returning footwear, please return in the original box if one was included. If shoes have been worn please return them clean and not stinky or yucky.

All products MUST be returned with receipt or proof or purchase. Please send back items with an Australia Post Tracking ID Number so it won’t get lost in the mail.

Sizing Guide

Softinos footwear originates in Portugal, and perhaps runs a little smaller than other brands. Sizing varies so much from brand to brand and currently there is no one standard size; there is no doubt about it, shoe sizing can be confusing at times. In general we work and fit in standard AUSTRALIAN / EUROPEAN SIZES.

Below is Softinos own sizing guide so please measure your foot carefully.

If a shoe is running a half size small/big or is unusually wide/narrow we will specify this in the product description. If you have any sizing concerns or if this just doesn't makes sense to you please email us at: hello@allaboutme.net.au

 

 

 

Join our Softinos Community

Love Softinos? Keep up to date with our newsletters.